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After a very hard five weeks in Little Rock taking care of mom I was exhausted. I boarded a flight in Little Rock bound for Dallas to catch a flight back home to Los Angeles. I was really disgusted by the dirtiness of the airplane from Little Rock to Dallas. And decided to write a letter to complain, nicely. I wrote directly to the President and CEO of American Airlines. Don’t know if he will get it but that did not stop me from writing to him. Because it is okay for us to complain, nicely.

July 16, 2021

Dear Mr. Parker,

Frequently in organizations, especially one as large as American Airlines, customer comments, particularly critical ones, do not reach the top. Which is why I am writing to you personally to share an experience I had recently.

I have been a frequent flyer member for several years. Overall, my experience with American Airlines has been very good. Until flight AA 3642 from Little Rock, Arkansas, to Dallas on Tuesday, July 13.

The enclosed photo is the seat mechanism in front of me. I have never encountered this level of neglect and filth on any American Airlines flight. I am certain cuts to staff during Covid-19 continue to impact many aspects of AA’s operations. Yet I trust you, as CEO, care about daily details such as the cleanliness of all airplanes. In the mind of this consumer, the job each AA employee does is a reflection of all who work for American.

Thank you for your time and attention. I assure you this one experience has not caused me to seek a new favorite airline. But it has motivated me to communicate my displeasure, because if I were in your position, I would want to know.

You may remember that my mother, at almost 97, fell on June 6^th, broke her right arm, fractured her right hip, and then developed pneumonia. I rushed from Los Angeles to Little Rock and for the next 5 weeks took care of her day and night. I have never worked so hard in my life. And I have always worked hard.  But this was different on so many levels.

The physical exhaustion was tremendous because I had to do everything for her. Moving her, pushing her, helping her stand, bathing her, etc. I also cooked, cleaned, shopped, ran errands. There was no down time. Each night I fell into bed dreading the next day. I was too exhausted to sleep well. I was waiting for my dad to appear at my door to ask for help to get mom to the bathroom.  It was the hardest 5 weeks in my almost 65 years.

It took time to get a team of caregivers to come in and take over. By the time the arrangements had been made I was at the point I could not physically, emotionally, mentally do one more moment. I returned to LA and have spent the past 3 weeks working to recover.

We don’t just get over things in life. When we go through something challenging it is easy to say I am okay, when we are far from okay. I can tell you that I am becoming okay again.  It has taken time for me to rest, to get back into a routine of self-care and self-love. I don’t want you to think I am not grateful for the time I spent caring for mom because she is walking. She is now able to take better care of herself. She can answer the phone again.

Love is powerful to help us do what we have to do in life.  To face the hard, hard challenges we must. And to help us get through those challenges to heal. Not only from physical injuries and exhaustion but also from the emotional toll life takes on us at times.

Love has amazing powers to heal a broken mother. And a daughter who is slowly finding her footing again.

It is easy to say, “I love you.” It is more challenging to actually love because to give and receive love we give and receive positive behavior.

Giving love is being kind, peaceful, loyal, and honest. We are faithful, compassionate, supportive, and patient.

Receiving love we feel valued, heard, and appreciated. We feel nurtured and accepted.

We feel love by others when we receive positive behavior.

Someone knows we love them through receiving positive behavior.

It is giving  and receiving positive behavior that gives real meaning to, “I love you.”

Walking home from the gym I passed a very old man in a wheelchair who was sitting next to his care giver outside a local coffee shop.  As I walked by he said, “Hello, gorgeous!” I turned around and replied, “Well hello to you sweetheart.” “Come back over here and say that to my face,” the old man said smiling from ear to ear. 

I stopped and said, “How are you today, sir?” “Just wonderful, and you?” “My day was great but it is even more wonderful thanks to you,” I replied.  He smiled even bigger and winked at me. 

As I walked away I passed a group of young men who were walking in his direction. I heard the old man say, “Well hello there gentlemen.” They were smiling as they stopped to say hello to the old man. 

What a sweet encounter and a great reminded how powerful a smile and a kind word are to brighten someone’s day.

Until a few years ago I had no clue what a troll is.  But in the past month or so about two dozen people have been banned from my Facebook page. Most likely their comments were not seen as the security filters are high or I quickly caught their comments.

I am blessed that the majority of people choose to gather on the Romancing Your Soul Facebook page to share positivity, support, and messages of inspiration to grow ourselves into better, more responsible, peaceful, and loving people.  With that goal in my heart I am happy to engage in discussions that are respectful and beneficial. Also it is certainly okay if someone questions or disagrees with something that is posted. But, I do not engage with people who sarcastically attack me or others through cowardly cyber bullying.

Being a group of people who are working to live more from heart than ego does not mean we are weak or push-overs. We do not need to be intimidated by those who behave unconsciously motivated by a negative, misinformed, or egocentric belligerence.  I encourage us to remain compassionate in the truth, “If they knew better they would do better.” Which means because we know better we do better to remain respectful.  We remain peaceful and calm. We accept the wisdom that there is no merit in ego-boxing with people. 

While some may feel that these people are the very ones best served by remaining a part of the page, each of us must be receptive to looking within to grow and learn. It is my experience some people are stuck in blame, one-mindedness, and resentment to the point they are only open to see their angry, condemning, and often distorted view of others and the world.

To bring a higher, wiser level of awareness to our lives we refuse to tolerate abuse because abuse is never LOVE. Therefore, part of our responsibility is to set boundaries with people who attack, insult, or bully others. We block them from Facebook, ban them from hanging around our children, removed ourselves from abusive family and friends, and whatever other actions are necessary to clearly define acceptable behavior in how we are treat one another s we want to be treated. 

At one time I was about $30,000 in credit card debt. I shopped and mindlessly charged in what I now realize was a desperate and misguided attempt to fill the emotional holes in my heart. My home was filled with stuff and no matter how much I bought, my heart was still empty. I was so tired of feeling out of control, like a hamster going round and round on a wheel.  

It was not easy to admit to myself how far removed I had been from personal responsibility. I ignored my gut and continued to lie to myself that shopping was good therapy. It was embarrassing and shocking to finally own up to the fact that I had been so dishonest with myself. Now I faced a huge financial challenge. Accepting the truth caused such a deep panic I remember falling onto the floor at the sheer impact of my situation. I was immediately filled with fear and worry.  I could not imagine how I was going to pay off all the debt. 

I took a deep breath, closed my eyes and finally got control of myself. After a few days of living with the raw honesty of new reality I figured the only way to be free and to begin healing my heart-holes was to assume full responsibility for what I had created.  I tore up all my credit cards and established a payback plan. When the urge to shop hit I took a walk, sat alone outdoors in the natural world, called a friend to catch up, directly addressed the negative thoughts of my past, or went to a local organization and volunteered to help others. With time, each of the self-loving actions I took steadily wore away the need for something outside me to repair my broken heart. 

Over several years I did pay off the debt and today I am debt free. Getting free of such an irresponsible past was one of the biggest challenges I’ve overcome.  It happened when I became completely honest with myself. When I emotionally owned what I had created, instead of mindlessly ignoring what I did, I finally found the strength to successfully get off the wheel that was taking me nowhere.  

Today I am truly grateful for the experience. I know now the holes in my heart could only be repaired with self-love and respect. These are two of the things I found once I had the courage to be honest with myself about being dishonest with myself.

 

Through e-mail, I agreed to pick up and return my friend Katherine to the airport. Two weeks before her arrival, something came up that required me to change plans for transporting her back to the airport. Still through e-mail, I assured her I would find someone to give her a ride back.

She arrived and I was there to greet her. After some time together, I confirmed I was unable to give her a ride back to the airport. The news came as a shock. Nothing I said could convince my friend that I had sent a second e-mail two weeks earlier; she thought I was lying.

I can be stubborn, and I can be argumentative. But for too many years being obstinate and confrontational did nothing to resolve my conflicts. And clinging to the notion that I had to be proven right only added fuel to the fire in the disagreements I had with others. Through experience I learned the most positive action was choosing to overrule my self-centered ego.

It was not easy, but the truth was that no matter how much I wanted validation from Katherine, there was absolutely nothing to be gained by arguing with her. Leading with the heart is caring more for friendship than pride, so I chose to let go of my ego’s need to be recognized as right. I did not want to be angry with her, nor did I want our time together to be uncomfortable. The only option I saw to ensure peace of mind was to be patient, accept what was, and allow the situation to resolve itself.

A few weeks after my friend returned home, she was having repairs made to her computer when several mysteriously lost e-mails arrived in her in-box. Among them was the one I had sent.

I do not believe it is possible for us to agree with everyone all the time about everything. I do believe it is possible for us to stay agreeable when disagreeing. And simply because we disagree with someone does not mean that person is wrong.

My friend was also right! She had not received my e-mail before she left. Yet, for many months after returning home, she was distant. She was embarrassed for not giving me the benefit of the doubt. She was upset at herself for allowing hurt feelings to invent all sorts of reasons to justify turning her back on me. She was also angry at herself for discounting my history of honest and loyal behavior. She was frustrated for permitting herself to invent ego-illusions that my innocent actions were a personal attack.

In the overall design, you and I are only alive for a very brief period—much too short to waste time holding a grudge or settling for drama, fear, and sadness. When we place more importance on being proven right than we do on our relationships, we have, in essence, donned flowing silk robes and placed ourselves in the middle of a dense rose garden. Life situations and interactions with other people become masses of twisted thorns that rip and tear at the fragile material. No matter how painful the thorns are or how deeply they tear at us, we are uncomfortable shedding the robe of our prideful self-image. Without our egocentric self-view, who will we be?

With pride at stake, we do not stop to question the cost of being right. An egocentric mind does not care about the feelings of friends, family, or strangers. Wounded ego is not content unless the whole world accepts we are indeed right and someone else is wrong. And on the occasions we are the one who is wrong, our ego is not interested in voluntarily confessing our guilt; we are fine remaining quiet as a mouse sneaking off with a piece of cheese.

To lead with our heart, we let go of the need to be acknowledged as right—even when we are. While there may be two sides to every story, there is only one truth between them. Truth has a way of surfacing eventually, making relationships worth much more than egotistically defending our personal pride.

One time my uncle’s car broke down on a sparsely populated stretch of two-lane highway. This happened long before cell phones, and he was stuck in the middle of nowhere. He had to depend on the off chance that someone would happen along.

After a while he heard a soft buzzing that sounded like a swarm of bees heading in his direction. As the noise grew louder, he watched the horizon. Soon a group of motorcycle riders crested the hill.

Even though my uncle had not personally encountered bikers before, he was terrified at the sight of them. He had formed a critical conclusion of motorcycle riders from others’ opinions and harbored a preconceived idea that they were all dangerous. He feared they would rob and possibly harm him. With nowhere to hide, he felt completely helpless as he watched them approach.

I’ve known several tattooed biker guys with scraggly beards, do-rags, and wallets on chains, and I realize how they might seem ominous. Yet, I know from experience that we cannot accurately measure the true character of any person or group of people based on a stereotype.

Most of the motorcycle group waved as they passed by my uncle. Two riders stopped and politely asked if they could be of help. They discovered the problem and repaired it, and soon my uncle was back on the road with a new perspective on people who ride motorcycles.

Evaluation is the process of determining the true value of something based on evidence and reasoning. Heart evaluation works the same way. It involves investing time to gauge ourselves, the situation, and others from many different angles, with the goal of determining the truth for ourselves.

My uncle made a critical assessment, an ego judgment, based on little or no evidence. This isn’t uncommon. Such opinions are often formed about those whose religion, ethnicity, political beliefs, or socioeconomic status is different from our own.

But remember that opinion is not fact. Opinion is: (1) a belief or judgment that rests on grounds insufficient to produce complete certainty, and (2) a personal view, attitude, or appraisal.

Rather than jump to judgment, ask questions of yourself and others. Do your research. Evaluate and seek truth for yourself rather than blindly believing or spreading the opinions of others, or yourself. Seeking the facts, even about everyday issues you may consider minor, supports you in making the best decisions that avoid problems and make life easier for yourself and others.

It was a Friday afternoon. I was working as a college administrator and had just overheard a department secretary address a professor as Mr. X instead of Dr. X. The professor arrogantly reprimanded the secretary in front of me, and I fired back a snide comment in her defense. Immediately embarrassed about what I had just blurted out, I rationalized my behavior and hurried off to my office.

When I returned home Sunday evening from a weekend getaway, I found a lengthy e-mail from Dr. X chastising me. Of course, my initial reaction was anger. My wounded pride justified my actions. Starting down the well-worn path of the victim, I began a scathing reply, all the while thinking, He started all this by being such an arrogant, self-absorbed ass. He may have a PhD, but he lacks the basics of civility. How in the world can he blame me for his rude, condescending behavior?

Suddenly, something deep within me shifted. I was not able to continue. In my honest heart of hearts, I knew the time had come to address some hard truths about my behavior:

• Had I treated Dr. X as I would want to be treated? No.
• Had my rudeness accomplished anything positive? No.
• Would I feel better now if I had chosen not to engage in the first place? Yes.
• Did Dr. X’s behavior change my responsibility for my own behavior? No.
• Doesn’t attempting to control others really mean I am not in control of myself? Yes.

I stopped typing and deliberately asked myself these questions. That, combined with genuinely wanting to get the answers, was the jump-start my heart needed to at last overrule my defensive and offended pride. Through candid self-evaluation, I admitted my anger was, once again, not about another’s behavior. Choosing to take my disappointment out on someone else was not assuming liability for my actions.

In spite of the familiar ways I tried to project my resentment and frustration onto Dr. X, the magnificent aha moment was realizing it was my guilt pointing the finger of blame in his direction. I discovered my guilt was rooted in shame for once again putting my angry, insecure, and immature side forward. I was really mad at me for not controlling myself.

To lead with my heart, I must take accountability for my actions. Turning the eye of evaluation in my own direction, I realized that everything I do is a choice.

Another weight lifted off me the moment I accepted it is not possible to control or change anyone else’s behavior. I may choose to reprimand the professor for being arrogant. However, changing his behavior is entirely his job.

When I left the college to move to California, the single parting gift I received was from Dr. X. Our interaction changed me, and he will remain close to my heart. I am deeply grateful to him for being part of a great life lesson. The box of chocolates was his way of saying it had been important for him, too.

Self-love, respect, and inner peace come from learning how to travel through life in the easiest and most fulfilling manner. Finding the path of least resistance requires accepting it is your actions that create your life. Through self-assessment, you identify those aspects of your behavior, beliefs, judgments, and fears that are preventing you from creating the life you truly want.

Confronting your behavior is not nearly as difficult a process as you may believe. Yes, it takes time to be comfortable looking candidly at yourself. At first, what you consider faults stand out under the bright lights of self-evaluation. So you may tell yourself it is easier not to look. Yet, if you do not look at yourself, it is impossible to see what you do like about you. Without self-assessment it is also impossible to identify those aspects of yourself that you do not like but can change.

Getting to the heart of the matter of self-change requires shifting your ego’s focus from the laundry list of what everyone else needs to do to make your life easier to concentrating on what you can change about yourself. To begin moving past your ego’s resistance to change, ask yourself these questions:

• Do you own your behavior, or do you pass the buck for your actions?
• Do you evaluate yourself and others based on seeking facts, or do you allow reactive ego to jump to judgment?
• Are you blindly following the beliefs of others, or do you seek to establish your own?
• Does fear keep you tied up in knots, or have you chosen to walk in faith?

Don’t be upset or judgmental if what you discover by honestly answering these questions is disappointing. There was a time I was not the person I told myself I was. Today I am the person I always wanted to be only because I took time to determine what was not right about me.

Only when you know what needs changing can you change your path, so your life changes for the better. Positive change begins by being truthful with you, about you. Intentionally looking within, you reach the understanding of who you are, what you value, what about yourself is going right, what is not going right, and what wounds need to heal.

Questioning the path you are on allows you to become aware of and eventually break free from unconscious behavior patterns. By honestly looking at yourself, your heart begins to take the lead in creating your best life.